Privacy policy
Introduction
Mi Piaci Privacy Policy
Mi Piaci values your privacy. This Privacy Policy explains how we collect, use, store, share and protect your personal information when you shop with us, visit our websites, contact us, or otherwise interact with Mi Piaci.
This policy applies to our New Zealand and Australian websites, mipiaci.co.nz and mipiaci.com.au, and other interactions you may have with us online or in-store.
In this policy, “Mi Piaci”, “we”, “our” or “us” refers to Overland Footwear Limited, Overland Group Australia, and our relevant subsidiaries, affiliates and related entities.
We handle personal information in accordance with applicable privacy laws, including the New Zealand Privacy Act 2020 and, where applicable, the Australian Privacy Act 1988 and Australian Privacy Principles.
1. Information We Collect
We collect personal information where necessary to provide our products and services and to improve your experience with Mi Piaci.
This may include:
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Your name
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Email address
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Phone number
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Billing and delivery address
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Account and login information
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Purchase and order history
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Returns and exchange information
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Communication and marketing preferences
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Information you provide when contacting our Customer Care team
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Technical information such as your IP address, browser, device type, operating system and cookie identifiers
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Information about how you interact with our websites, products, advertising and communications
We may collect this information when you:
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Create or use an account
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Place an order
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Make a return or exchange
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Subscribe to our marketing communications
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Participate in a promotion, competition or event
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Contact our Customer Care team
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Visit or interact with our websites
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Interact with our advertising or digital communications
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Visit or make a purchase through one of our stores
2. How We Use Your Information
We use your personal information to operate our business and provide you with the best possible experience.
This includes using your information to:
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Process, fulfil and deliver your orders
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Process returns, exchanges and refunds
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Manage your account
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Provide customer service and respond to enquiries
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Communicate important information about your orders
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Send you product updates, new collections, promotions and events where you have chosen to receive them
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Personalise and improve your online experience
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Understand how customers interact with our websites and services
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Analyse trends and website performance
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Improve our products, services and digital experiences
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Measure and improve the effectiveness of our marketing and advertising
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Detect and prevent fraud, misuse or security threats
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Protect our legal rights
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Meet our legal and regulatory obligations
3. Marketing Communications
If you have chosen to receive marketing from Mi Piaci, we may contact you about new collections, products, promotions, events and other updates we think may be relevant to you.
You can change your preferences or unsubscribe at any time by:
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Clicking the unsubscribe link at the bottom of our marketing emails
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Updating your preferences through your account, where available
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Contacting us at mpinfo@overlandfootwear.co.nz
Unsubscribing from marketing does not prevent us from sending transactional communications relating to an order, return, refund or other service you have requested.
We will send electronic marketing communications in accordance with applicable New Zealand and Australian laws.
4. Cookies & Tracking Technologies
We use cookies and similar technologies to operate our websites, remember your preferences, understand how our websites are used and improve your experience.
Depending on your preferences, these technologies may be used to:
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Enable essential website and checkout functionality
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Remember your preferences and account settings
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Maintain your shopping bag and session
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Analyse website traffic and performance
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Understand how customers navigate and interact with our websites
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Measure the effectiveness of our marketing and advertising
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Provide more relevant advertising and content
Some cookies are necessary for our websites to function, while others may be used for analytics, personalisation or advertising.
You can manage or disable cookies through your browser settings and through any cookie preference options we make available on our websites. Disabling certain cookies may affect the functionality or performance of our websites.
5. Sharing Your Information
We do not sell or rent your personal information.
We may share personal information with trusted third parties where necessary to operate our business and provide our services.
These may include:
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Companies within the Overland Footwear group
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Payment and checkout providers
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Delivery, courier and logistics providers
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Ecommerce and website technology providers
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Email and communications providers
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Data storage and IT providers
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Analytics providers
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Marketing and advertising partners
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Fraud prevention and security providers
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Professional advisers, including legal, accounting and auditing providers
These organisations may only access information necessary to provide their services to us and are expected to handle personal information appropriately.
We may also disclose information where required or permitted by law, or where reasonably necessary to protect Mi Piaci, our customers, our business or our legal rights.
6. International Data Transfers
Mi Piaci operates across New Zealand and Australia and uses technology and service providers that may operate in other countries.
As a result, personal information may sometimes be stored or processed outside New Zealand or Australia.
Where we disclose personal information to overseas organisations, we take reasonable steps to ensure the information is handled appropriately and in accordance with applicable privacy requirements.
7. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including providing our services and meeting our legal, accounting, tax and regulatory obligations.
The appropriate retention period may depend on the type of information, why we collected it and any legal requirements that apply.
When personal information is no longer required, we take reasonable steps to securely delete or anonymise it.
8. Security
We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, alteration or disclosure.
Payment information transmitted through our websites is protected using appropriate encryption and secure payment technologies. Mi Piaci does not directly store full payment card details on our servers.
Access to customer information within our business is restricted to team members and service providers who require it for legitimate business purposes.
While we take reasonable precautions to protect your information, no method of electronic transmission or storage can be guaranteed to be completely secure.
9. Accessing or Correcting Your Information
Under applicable New Zealand and Australian privacy laws, you may have the right to request access to personal information we hold about you and ask us to correct information that is inaccurate or incomplete.
You can make a request by contacting us at mpinfo@overlandfootwear.co.nz.
We may need to verify your identity before providing access to or making changes to personal information.
In some circumstances, privacy laws may allow us to refuse an access or correction request. If this applies, we will explain our decision where required by law.
10. Privacy Complaints
If you have a concern about how Mi Piaci has collected, used, disclosed or protected your personal information, please contact us at mpinfo@overlandfootwear.co.nz.
We will review your concern and aim to respond appropriately.
If you are not satisfied with our response, you may have the right to make a complaint to the relevant privacy regulator in New Zealand or Australia.
11. Third-Party Websites
Our websites may contain links to websites or services operated by third parties.
Mi Piaci is not responsible for the privacy practices, content or security of third-party websites. We recommend reviewing the relevant privacy policy before providing personal information to a third-party service.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, technology, services, legal requirements or privacy practices.
Any updated version will be published on our websites. We encourage you to review this page periodically to stay informed about how we handle your personal information.
13. Contact Us
If you have questions about this Privacy Policy, would like to access or correct your personal information, or have a concern about how your information has been handled, please contact us:
Mi Piaci / Overland Footwear
