SHIPPING AND RETURNS

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Valid proof of purchase available

Item(s) in salable condition with labels in tact

Item(s) in original shoe box in new condition

RETURNS POLICY

FULL-PRICED ITEMS

- Full-priced items are eligible for an exchange, credit or refund.

- If an item is full-priced, and is on a limited time $ or % promotion, you are still eligible for an exchange, store credit or refund.

- Items must be returned in saleable condition: Unworn, undamaged, and in original packaging. We are unable to accept returns for worn or damaged items.

- Exchanges, credits or refunds must be requested within 30 days of receiving your order.

- Returns can take up to 7 business days to be processed once they are delivered to the DC.

- Refunds will be issued using the original payment method. Processing can take 2-3 business days depending on your bank and credits are instantly processed to your customer account.

- If you used Afterpay, please note we can only process a refund or store credit — exchanges are not available with Afterpay.

SALE ITEMS

- We have updated our policy as of 02.12.25, any sale items purchased from this day onward will be under the new returns policy.

- All sale items are final sale and non-refundable. We offer exchange or store credit only on sale items.

- Care products purchased on sale are non-returnable and non-refundable.

- Returned items for exchange or credit must be in saleable condition — unworn and undamaged.

- Credits or exchanges must be requested within 30 days of receiving your order.

NON-REFUNDABLE ITEMS

- Care products and gift cards are final sale and cannot be returned, exchanged, or refunded.

- If you are under the $150 shipping threshold and you spend $8 on our standard shipping fee, this is non-refundable.

FAULTY ITEMS

- For any manufacturing faults, we will repair the product to a high-quality finish at our expense.

- If repair is not possible, we’ll give you an exchange for a new item, store credit or full refund.

- We promise to uphold our end of the deal and do this in accordance with the Consumer Guarantees Act.

DO I HAVE TO SIGN FOR MY DELIVERY?

All parcels must be signed for on delivery, please ensure someone will be available at your chosen address. If no one is available to sign for your delivery, a Card-to-call will be left by the delivery company.

If you have given a postal service Authority To Leave (ATL) for your deliverable packages, we are not liable in any way for loss, theft or damage to the parcel left in accordance with this authority. To avoid this risk we recommend you try our Click & Collect service, or have your package sent to a secure location where signature is required.

LIVE OUTSIDE OF NEW ZEALAND?

Currently we only ship within New Zealand and Australia. All items are shipped from New Zealand only. We apologise for any inconvenience this may cause. Please contact Customer Care if you have any specific queries/requests.

WHEN WILL MY ITEM ARRIVE?

All parcels are sent tracked. 2-3 business day delivery for urban areas & 3-4 business day delivery for rural areas. Orders are shipped to you Monday to Friday 9am to 4pm, so make sure you have a delivery address you can receive your order to during these days and times.

Be aware these numbers are estimates, and if you are ordering more than 2 pairs these estimates may vary and items may be dispatched separately.

WHO PAYS FOR MY POSTAGE TO RETURN AN ITEM(S)?

Return postage is covered by you, the customer. It can take up to 14 days for us to receive your return depending on your location and which postal service you use. We recommend sending your parcel on a tracked service. All returns remain the responsibility of the customer until received by our Distribution Centre.