Want to return something purchased online?
If you're not happy with your online purchase, we happily offer a full refund or exchange (including sale items) within 14 days of receiving your order. Please note if you purchase our care products, this is final sale and is non-refundable.
To do so, simply post your order to our Distribution Centre or take it to one of our stores, along with your invoice or proof of purchase. Return postage is covered by the customer.
If we can't provide you with an exchange, we'll issue you with a full refund. All refunds are processed via the original method of payment and will be processed within four working days of receipt of your order.
Return your items and this returns note to:
Unit A Flex Development,
6 Percival Gull Place
Auckland Airport, 2022