How can we help you?

All parcels must be signed for on delivery, so please ensure someone will be available at your chosen address. If no one is available to sign for your delivery, a Card-to-call will be left by the delivery company. If you have given a postal service Authority To Leave (ATL) for your deliverable pack...

Sometimes unforeseen faults can happen. We encourage you to bring your item back to store, or contact us. For any manufacturers faults, first we repair the product to a high-quality finish at our expense. If a repair is not possible...

To return an item, you can send it to our Distribution Centre, or take it into one of our stores. Please note, Afterpay orders can only be returned for a refund, not an exchange. Return your items and 

Please note that due to the high demand in deliveries, shipping may take longer than our typical shipping time frames. See below for our usual delivery estimates: 2-5 working days for urban delivery in New Zealand. 3-7 working days for rural delivery in New Zealand. Remember these numbers are e...

If you're not happy with your online purchase, we happily offer a full refund or exchange (including sale items) within 14 days of receiving your order. Please note if you purchase our care products, this is final sale and is non-refundable. To do so, simply post your order to our Distributi...

If you've changed your mind (it happens, we know) we'll happily give you a full refund or exchange within 14 days of your purchase – simply return your item to any of our stores with proof of purchase. Sale items are a final sale (no refunds) although we do offer an exchange within 14 days of...