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Shipping & Returns
Do I have to sign for my delivery?
All parcels must be signed for on delivery, so please ensure someone will be available at your chosen address. If no one is available to sign for your delivery, a Card-to-call will be left by the delivery company. If you have given a postal service Authority To Leave (ATL) for your deliverable pack...
Can I return an item that I have already worn?
We understand that sometimes things don't work out, so we’ve tried to make resolving things easy. If you’re trying on your purchase at home we recommend you do so inside and on carpet, as we’re unable to accept returned orders if the item has been worn or damaged after purchase.
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What if my item’s faulty?
Sometimes unforeseen faults can happen. We encourage you to bring your item back to store, or contact us. For any manufacturers faults, first we repair the product to a high-quality finish at our expense. If a repair is not possible...
Live outside of New Zealand?
We’re really sorry, but at this time we do not offer international shipping. All shipping is within New Zealand only. We’re sorry for any inconvenience this may cause. Please contact Customer Care if you have any specific queries/requests.
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How much does shipping cost?
Shipping is FREE on all orders over $50. For orders under $50, there is an $8 shipping fee. Happy shopping!
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How do I return an item purchased using Afterpay?
To return an item, you can send it to our Distribution Centre, or take it into one of our stores. Please note, Afterpay orders can only be returned for a refund, not an exchange. Return your items and this re...
When will my item arrive?
Please note there may be some delays in delivery currently due to demand and restrictions with COVID-19. See below for our usual delivery estimates: 2-5 working days for urban delivery in New Zealand. 3-7 working days for rural delivery in New Zealand. Remember these numbers are estimates, and if...
Want to return something purchased in store?
We will not be accepting any returns while NZ is within Level 4 or Level 3 COVID-19 restrictions. You will be able to return items to stores when your region moves to Level 2 restrictions. We will extend the returns timeframe to be 7 days after Level 2 restrictions are in place. For stores in region...
Want to return something purchased online?
COVID UPDATE: You can continue to send your returns back to our Distribution Centre to have your return processed during lockdowns, however if you are unable to do this, we will be extending the returns timeframe to be 7 days after Level 2 restrictions are in place. For stores in regions that opened...
