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Continue shoppingDo I have to sign for my delivery?
All parcels must be signed for on delivery, so please ensure someone will be available at your chosen address. If no one is available to sign for your delivery, a Card-to-call will be left by the delivery company. If you have given a postal service Authority To Leave (ATL) for your deliverable pack...
Can I return an item that I have already worn?
What if my item’s faulty?
Sometimes unforeseen faults can happen. We encourage you to bring your item back to store, or contact us. For any manufacturers faults, first we repair the product to a high-quality finish at our expense. If a repair is not possible...
Live outside of New Zealand?
When will my item arrive?
Please note that due to the high demand in deliveries, shipping may take longer than our typical shipping time frames. See below for our usual delivery estimates: 2-5 working days for urban delivery in New Zealand. 3-7 working days for rural delivery in New Zealand. Remember these numbers are e...
How much does shipping cost?
Want to return something purchased online?
If you're not happy with your online purchase, we happily offer a full refund or exchange (including sale items) within 14 days of receiving your order. Please note if you purchase our care products, this is final sale and is non-refundable. To do so, simply post your order to our Distributi...
Want to return something purchased in store?
If you've changed your mind (it happens, we know) we'll happily give you a full refund or exchange within 14 days of your purchase – simply compete this returns form and return your item to any of our sto...
How do I return an item purchased using Afterpay?
To return an item, you can send it to our Distribution Centre, or take it into one of our stores. Please note, Afterpay orders can only be returned for a refund, not an exchange. Return your items and this re...