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Shipping & Returns

Do I have to sign for my delivery?

All parcels must be signed for on delivery, so please ensure someone will be available at your chosen address. If no one is available to sign for your delivery, a Card-to-call will be left by the delivery company. If you have given a postal service Authority To Leave (ATL) for your deliverable pack...

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Can I return an item that I have already worn?

We understand that sometimes things don't work out, so we’ve tried to make resolving things easy. If you’re trying on your purchase at home we recommend you do so inside and on carpet, as we’re unable to accept returned orders if the item has been worn or damaged after purchase.
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What if my item’s faulty?

Sometimes unforeseen faults can happen. We encourage you to bring your item back to store, or contact us. For any manufacturers faults, first we repair the product to a high-quality finish at our expense. If a repair is not possible...

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Live outside of New Zealand?

We’re really sorry, but at this time we do not offer international shipping. All shipping is within New Zealand only. We’re sorry for any inconvenience this may cause. Please contact Customer Care if you have any specific queries/requests.
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How do I return an item purchased using Afterpay?

To return an item, you can send it to our Distribution Centre, or take it into one of our stores. Please note, Afterpay orders can only be returned for a refund, not an exchange. Return your items and 

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Want to return something purchased in store?

If you've changed your mind (it happens, we know) we'll happily give you a full refund or exchange within 14 days of your purchase – simply return your item to any of our stores with proof of purchase. Sale items are a final sale (no refunds) although we do offer an exchange within 14 days of...

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Want to return something purchased online?

If you're not happy with your online purchase, we happily offer a full refund or exchange (including sale items) within 14 days of receiving your order. To do so, simply post your order to our Distribution Centre or take it to one of our stores, along with your invoice or proof of purchase. Retur...

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When will my item arrive?

Please note that due to the high demand in deliveries, shipping may take longer than our typical shipping time frames. See below for our usual delivery estimates: 2-5 working days for urban delivery in New Zealand. 3-7 working days for rural delivery in New Zealand. Remember these numbers are e...

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How much does shipping cost?

Shipping is FREE on all orders over $50. For orders under $50, there is an $8 shipping fee. Happy shopping!
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