How can we help you?

All parcels must be signed for on delivery, so please ensure someone will be available at your chosen address. If no one is available to sign for your delivery, a Card-to-call will be left by the delivery company. If you have given a postal service Authority To Leave (ATL) for your deliverable pack...

Sometimes unforeseen faults can happen. We encourage you to bring your item back to store, or contact us. For any manufacturers faults, first we repair the product to a high-quality finish at our expense. If a repair is not possible...

To return an item, you can send it to our Distribution Centre, or take it into one of our stores. Please note, Afterpay orders can only be returned for a refund, not an exchange. Return your items and 

If you're not happy with your online purchase, we happily offer a full refund or exchange (including sale items) within 14 days of receiving your order. To do so, simply post your order to our Distribution Centre or take it to one of our stores, along with your invoice or proof of purchase. Retur...

If you've changed your mind (it happens, we know) we'll happily give you a full refund or exchange within 14 days of your purchase – simply return your item to any of our stores with proof of purchase. Sale items are a final sale (no refunds) although we do offer an exchange within 14 days of...

2-5 working days for urban delivery in New Zealand. 3-7 working days for rural delivery in New Zealand. Remember these numbers are estimates, and if you are ordering more than 2 pairs these estimates may vary as we may dispatch items separately.  Christmas Delivery: Order by 19th December to...