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Shipping & Returns
How much does shipping cost?
Good news! If you’ve purchased something $50 or over, then shipping is FREE. For orders under $50, we charge only $8 shipping.
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Do I have to sign for my delivery?
All parcels must be signed for on delivery, so please ensure someone will be available at your chosen address. If no one is available to sign for your delivery, a Card-to-call will be left by the delivery company. If you have given a postal service Authority To Leave (ATL) for your deliverable pack...
Can I return an item that I have already worn?
We understand that sometimes things don't work out, so we’ve tried to make resolving things easy. If you’re trying on your purchase at home we recommend you do so inside and on carpet, as we’re unable to accept returned orders if the item has been worn or damaged after purchase.
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What if my item’s faulty?
Sometimes unforeseen faults can happen. We encourage you to bring your item back to store, or contact us. For any manufacturers faults, first we repair the product to a high-quality finish at our expense. If a repair is not possible...
Live outside of New Zealand?
We’re really sorry, but at this time we do not offer international shipping. All shipping is within New Zealand only. We’re sorry for any inconvenience this may cause. Please contact Customer Care if you have any specific queries/requests.
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How do I return an item purchased using Afterpay?
COVID-19 UPDATE: We are no longer accepting returns to our stores or our Distribution Centre but don’t worry, any purchases made from 9 March 2020 onward will have an extended returns period and you will be able to return your items post-lock-down. We will be sure to communicate extended...
Want to return something purchased in store?
COVID-19 UPDATE: We are no longer accepting returns to our stores or our Distribution Centre but don’t worry, any purchases made from 9 March 2020 onward will have an extended returns period and you will be able to return your items post-lock-down. We will be sure to communicate extended...
Want to return something purchased online?
COVID-19 UPDATE: We are no longer accepting returns to our stores or our Distribution Centre but don’t worry, any purchases made from 9 March 2020 onward will have an extended returns period and you will be able to return your items post-lock-down. We will be sure to communicate extended...
When will my item arrive?
COVID-19 UPDATE: People are at the heart of all that we do and now more than ever, we need to champion this. With the call for lock-down, all of our New Zealand stores, Support Office and Distribution Centre have closed their doors as of Tuesday 24th March for the foreseeable future and r...
