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COVID-19 Updates

COVID-19: Can I change the address on my order? I am now working from home.

If you would like your address changed, please pop our Customer Experience team a message via live chat and this can be updated prior to dispatch.
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COVID-19: I have returned my items, when will my refund come through?

If you have returned an item in one of our open stores or to our Distribution Centre, please note that refunds can take 2-4 working days to appear in your account based on your banks processing times. If you are concerned about your refund please reach out to our Customer Experience team via live...

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COVID-19: Are your stores still open?

Our stores throughout New Zealand are open during Level 2. We've added hygiene guidelines in line with the recommendations for Level 2 restrictions to keep you safe while shopping in store. 
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COVID-19: Can I continue to shop online during COVID-19 alert level 2?

Yes! You can continue to shop online with us and your orders will be dispatched as normal.
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