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COVID-19 Updates

COVID-19: Can I change the address on my order? I am now working from home.

If you would like your address changed, please pop our Customer Experience team a message via live chat and this can be updated prior to dispatch.
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COVID-19: Are your stores still open?

All stores throughout New Zealand within Level 2 restriction are now open. Our stores within the Auckland and Northland regions remain closed. We've add hygiene guidelines in line with the recommendations for Level 2 restrictions to keep you safe while shopping in-store but we also need your help.&n...

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COVID-19: I have a click and collect order however the stores are now closed. What happens now?

If you have an outstanding click and collect order at one of our Auckland/Northland stores, your order will be placed on hold and you will be able to collect your new shoes once it is safe for us to re-open our stores at Level 2. All other stores within New Zealand have opened from 8.09.21 so you ar...

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COVID-19: How can I return my items?

We will not be accepting any returns while NZ is within Level 4 or Level 3 COVID-19 restrictions. You will be able to return items to stores when your region moves to Level 2 restrictions. We will extend the returns timeframe to be 7 days after Level 2 restrictions are in place. For stores in your r...

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COVID-19: Are you shipping online orders?

Yes, we are shipping all items now! Our Distribution Centre & stores within Level 2 restrictions are fulfilling orders, and we are following recommended guidelines to keep our team and customers safe and healthy. Shipping times may be delayed due to demand with couriers, but rest assured our te...

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COVID-19: Can I still use Click & Collect online?

Yes! You can use Click & Collect only for our stores within Level 2 restrictions (currently excludes all stores within Auckland/Northland regions).  To ensure the safety of you & our team when you arrive to pick up your order, please wear a face covering, sign in via the NZ COVID Tracer app &...

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