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Click & Collect

What is Click & Collect?

Click & Collect allows you to make a purchase online, but instead of having it delivered to your home or work address, you can select a store of your choice for it to be sent to. After being notified of its arrival, you may pick your purchase up at your convenience. Never miss a courier again!
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How do I do this?

When placing an online order, at the checkout select 'collect in store'.
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When do I get to pick up my purchase?

We will send you an email as soon as it arrives in the store, this should take us 2-4 working days.  
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How long until I can collect my purchase?

If you live in North Island and place an order before midday, and want to collect your order from a store in the North Island - it should be ready by the next day. If you live in the South Island, it might take up to three days.
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How will I know when it’s ready to be collected?

This is the exciting part! We will send you an email once your order has arrived in store and is able to be collected.
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Do I need to print anything out?

All we need is to see your Order Confirmation email; this could be printed out, or it could be saved to your phone – whichever is easiest for you!
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Can I try it on when I pick it up?

Of course! Our knowledgeable staff can help you make sure the fit is right, give you care advice, and guide you through ways to ensure your purchase has the best longevity and comfort.
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What if I change my mind, or the size is wrong?

No worries, you can exchange it when you’re in store.
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How long will you hold my order for?

We will hold your order for 14 days. Naturally, we will make several attempts to contact you, however if we can't get hold of you then your order will be refunded.
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Can someone else pick up my order?

Yes they can, as long as they can show us your order confirmation when they collect it.
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What happens if my order is delayed?

If something happens and your order is delayed, we will give you a call to let you know.
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I want to collect one item, and have another item delivered; can I do this?

At this stage, you will need to place two separate online orders - one to be delivered and one to be collected.
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But I would like to pick it up today, why does it take a while?

Due to the exclusivity of some items, stock can differ from store to store. We’ll get your purchase to your chosen store as soon as possible, but it may take us a day or so. If your shoes get there any earlier, we’ll let you know!
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Am I able to call anyone to find out more?

Our Customer Care team is always here to help – you can call them on (+64) 9 524 1430.
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Where can I return my order, if I change my mind later?

You can do this in any of our stores! Or you can contact our Customer Care team here for a returns form, and return the shoes to our Distribution Centre.
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Is it possible for me to track my order?

Whilst you can't track your order, we will be contacting you at every key step of the process! We will send an Order Confirmation email (print this out if you can, or save it). Most importantly, we'll contact you when your order is in store and ready to collect! If you have any questions at any stag...

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