Shipping & Returns
Shipping & Returns
Do I have to sign for my delivery?
All parcels must be signed for on delivery, please ensure someone will be available at your chosen address. If no one is available to sign for your delivery, a Card-to-call will be left by the delivery company.
If you have given a postal service Authority To Leave (ATL) for your deliverable packages, we are not liable in any way for loss, theft or damage to the parcel left in accordance with this authority. To avoid this risk we recommend you try our Click & Collect service, or have your package sent to a secure location where signature is required.
Can I return an item that I have already worn?
We understand that sometimes things don't work out, so we’ve tried to make resolving things easy. We recommend you try on your new purchase at home, and that you do so inside and on carpet, as we’re unable to accept returned orders if the item has been worn or damaged after purchased.
Live outside of New Zealand?
We’re really sorry, but at this time we do not offer international shipping. All shipping is within New Zealand only. We’re sorry for any inconvenience this may cause. Please contact Customer Care if you have any specific queries/requests.
When will my item arrive?
Please note that due to the high demand in deliveries, shipping may take longer than our typical shipping time frames.
Please expect a 1-3 business day delivery for urban areas & 3-7 business day delivery for rural areas.
Be aware these numbers are estimates, and if you are ordering more than 2 pairs these estimates may vary and items may be dispatched separately.
How much does shipping cost?
Shipping is FREE when logged in. If you are not logged in, there is an $8 shipping fee.
Want to return something purchased online?
We understand that sometimes things don't work out, so we've tried to make resolving things easy. If trying on your purchase at home, make sure you do so inside and on carpet - we're unable to accept returned orders if the item has been worn or damaged after purchase. Please note if you purchase our care products or a gift card, this is final sale and is non-refundable.
If you're not happy with your online purchase, we'll happily give you a full refund or exchange (including sale items) within 14 days of receiving your order. Simply tear off the returns slip at the bottom of the invoice you received with your order and visit Request a Return. Please do not attempt to send anything back to us without following this process.
Want to return something purchased instore?
If you've changed your mind, we'll happily give you a full refund or exchange within 14 days of your purchase - simply return your item to any of our stores with proof of purchase, or if you're unable to visit a store, contact our customer care team. Sale items are a final sale (no refunds) although we do offer an exchange within 14 days of purchase. Please note we're unable to accept returned items if it has been worn or damaged after purchase. Please note if you purchase our care products, this is final sale and is non-refundable.
Unfortunately, products purchased in New Zealand are not eligible to be returned in Australia (and vice versa).
What if my item’s faulty?
Sometimes unforeseen faults can happen. We encourage you to bring your item back to store, or contact us. For any manufacturers faults, first we repair the product to a high-quality finish at our expense. If a repair is not possible, we'll give you an exchange for a new item, store credit or full refund. We promise to uphold our end of the deal and do this in accordance with the Consumer Guarantees Act.