Request a return
Need a hand?
Please don't hesitate to contact us for any questions or queries that you may have.
- If you need any more assistance:
- email: hello@mipiaci.co.nz
- phone: 0800 683 752
Request a return
Want to return something you purchased?
If you're not happy with your online purchase, we happily offer a full refund or exchange (including sale items) within 14 days of receiving your order. Please note if you purchase our care products, this is final sale and is non-refundable.
Free returns in-store
If you've changed your mind (it happens, we know) we'll happily give you a full refund or exchange within 14 days of your purchase – simply return your item to any of our stores with proof of purchase. Find your nearest store here.
Return via post for online orders only
If you're not happy with your online purchase, we'll happily give you a full refund or exchange (including sale items) within 14 days of receiving your order. Please do not attempt to send anything back to us without following this process. Make sure you have your tear off returns slip handy, find this at the bottom of the invoice you received with your order. If you no longer have this slip, please contact our customer care team here.
Please fill out the form below:
See our full returns policy at here.
PLEASE NOTE:
• Return postage is covered by you, the customer.
• It can take up to 14 days for us to receive your return depending on your location and which postal service you use. We recommend sending your parcel on a tracked service. All returns remain the responsibility of the customer until received by our Distribution Centre.'
• Afterpay and Laybuy orders can only be returned for a refund, not an exchange. You will be refunded the amount already paid, with any future payments being adjusted or cancelled.
• Care products are a final sale and cannot be returned.
• All refunds are processed via the original method of payment and will be processed within 2 working days of receipt of your order. Please allow up to 5 working days for your bank to process the refund.
• FAULTY ITEM? If you have received an item you believe to be faulty, please contact our team here.